What to do when your WordPress web host moves

hostgeek migration Photo Steve DavisQuite a number of Baker Marketing WordPress website clients have their websites hosted by HostGeek and have been notified that they are upgrading and moving their web hosting centre. (Note: HostGeek is not officially endorsed by Baker Marketing)

The notification email has gone directly to website owners, as it should, but has led to some who are not ‘tech heads’ or ‘geeks’ feeling a little lost.

So, apart from contacting us to check your status on your behalf, here is all you need to check.

What to test if you get the HostGeek email about ‘systems upgrade and migration’

The first thing to understand is what is happening.

Basically, HostGeek is moving all the websites they host onto new computers in a new data centre in Melbourne and as part of the move, the IP address for HostGeek websites (the special code that lets computers find things on the internet) is changing too.

However, this move will NOT affect you if:

  • Your website is not hosted by HostGeek (you would not have received the email in that case, so you can stop reading now)
  • Your domain name is registered with HostGeek
  • Your domain name points to HostGeek nameservers (read on for a quick check)

It WILL affect you if:

  • Your domain name and DNS settings managed somewhere else

So here’s all you really need to check.

Use the WhoIs service to answer the question immediately

The simplest way to know whether you need to take action or ask us to take action on your behalf is this.

If your website address ends in .au then go to the Australian WhoIs page and type in your domain name only.

For example, if I were to check our Rite Series website, I would go to the Australian WhoIs page and type theriteseries.com.au into the box, not http://theriteseries.com.au, then I would enter the code they ask you to type and click Submit.

When the page returns with results, scroll to the bottom and look for what is in the last few boxes where it lists your Name Server. What you want to find is ns1.hostgeek.com.au and ns2.hostgeek.com.au. If you do, go on with your week as nothing needs to be done. See the image, below.

domain-name-settings

However, if your Name Server is set to anything else, then you need to forward your HostGeek email to your IT person to make sure they take action to update the A Record for your domain name exactly on Wednesday, March 19, 2014.

Of course, you can always contact us and we can step in to help you, but most of you will have no changes to make.

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4 Comments

  1. julie pieda

    Hi Steve,
    Just wanted to say thanks for this info!
    I am with hostgeek and their email made my eyes roll around in my head, so I forwarded it to my web guys as fast as I could!
    I am glad to see that my .com and .com.au sites both have the right name server showing, you’ve given me piece of mind by being able to check it for myself. Host geek needs to think about their audience next time they send emails – they’d do well to call you first!

    Reply
    • Steve Davis

      Hi Julie

      Yes, it was geek overload.

      Thank goodness we have a blog for this kind of thing!

      Steve

      Reply
  2. Mark Fraser

    Thank you so much for this simple ‘check’ advice.
    You and the Baker Marketing team are legends!

    Reply
    • Steve Davis

      Thanks, Mark. I have another doozy this week, spurred on by an email from a client. Just another way a blog can be helpful as customer support! Steve

      Reply

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